Returns and Refunds

 

At AreomYoung, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

In case of damage in transit or quality issue (wrong product sent) with the product, we can only exchange the product if reported within the specified timeline as mentioned below:

  • If you receive a Tampered or Damaged product, please inform our Customer Care within 24 hours of receipt, with supporting Images and Video of unboxing, so we can vet and address your concern at the earliest.
  • For any product quality complaints, please contact our Customer Care within 48 hours of your order delivery.
  • AreomYoung is not responsible for any damage caused after delivery. Damages due to neglect, improper usage or wrong application will not be covered; under our Exchange / Returns Policy.
  • These products being made with natural ingredients, are likely to react to environmental factors like heat, cold etc. and may either solidify or become liquid. Though we take utmost care, these are factors beyond our control.
  • The essence of online business is what you see, is what you get. Normally we send only the same visible products. However sometimes due to variance in light or location or due to climatic conditions, the colours might vary. However, the quality of the product will remain the same. AreomYoung is not responsible for any such variance in colour due to reasons beyond their control.
  • AreomYoung will be revising the product packaging/ containers etc from time to time to keep pace with the changing times. While we will definitely keep updating the same on a regular basis, sometimes there could be a lag because of which you can get an updated/ higher version product even before it is updated in the site.
  • Although allergic reactions to our pure and natural ingredients are uncommon, we recommend testing our products first by using them on a small patch of skin for 24 hours. If redness or irritation develops, discontinue use. The information presented on this website is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional.
  • No Refund shall be made once goods are sold.
  • No cancellations shall be accepted once goods are sold.
  • Please call us on 7703001415 – All Days (10 AM to 7 PM) or WhatsApp us at +919036771737 or Email – care@areomyoung.comwhere our Customer Care Specialist will be happy to help you.
  • All queries are generally replied within 5 business days and if there is a delay, the customers will be informed, especially when external dependencies like checking with Payment Gateway / Courier partner / or any other agencies is to be done.


Thank you for being part of the AreomYoung family! We hope your shopping experience is as delightful as our products.